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Privacy Policy

1. Introduction

Finicashi, a service of Fintpay Limited, is a fintech company dedicated to providing accessible financial solutions. We are committed to protecting your privacy and handling your personal information with care and in compliance with the Data Protection and Privacy Act, 2019 of Uganda. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We may collect the following categories of personal information:

• Personal Identification Information: Name, date of birth, national ID number, contact details (phone number, email address), and physical address.
• Financial Information: Bank account details, mobile money numbers, transaction history, and credit history necessary for providing loans and investment services.
• Usage and Device Data: Information on how you interact with our platform and device information (e.g., IP address, device type) for security and service improvement.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services, including processing investments, referral bonuses, and daily bonuses.
• Facilitate bill payments (water, electricity, TV) and the purchase of data, airtime, and WiFi services.
• Process loan applications and manage repayments.
• Verify your identity and prevent fraud.
• Communicate with you about your account and our services.
• Comply with legal and regulatory requirements under Ugandan law.

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party partners who assist us in payment processing (Visa/Mastercard), SMS delivery, and other operational functions.
• Regulatory Authorities: We may be required to disclose information to the Uganda Microfinance Regulatory Authority (UMRA), the Personal Data Protection Office (PDPO), or other legal bodies to comply with the law.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, and disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under Ugandan law, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Object to the processing of your data in certain circumstances.

7. Contact Us

If you have questions about this Privacy Policy or your data, please contact our Data Protection Officer: